Refund Policy

Overview

This Refund Policy explains when and how NovaLearn issues refunds for paid plans. We want you to be confident in your purchase, and we aim to make refunds fair and straightforward.

If you have a question about a charge or believe you are owed a refund, contact us at the address on the contact card at the end of this page. We handle requests individually and will answer within five business days.

Free trial

New accounts may start with a free trial of a paid plan. The trial length is shown at sign-up and in your account settings. No charge is made until the trial ends and the plan converts to a paid subscription.

You can cancel the trial at any time before it ends from your account settings. Cancelling stops the conversion — you will not be charged.

Cancelling a paid plan

You can cancel a paid plan at any time from your account settings. Cancelling stops the next renewal — it does not by itself refund the current billing period.

If you cancel, you keep access to the paid features until the end of the period you have already paid for. After that, the account reverts to the free plan.

When a refund applies

• You were charged after a trial you cancelled before it ended.
• You were charged for a renewal you cancelled before the renewal date.
• A charge was made in error (for example, a duplicate charge or an amount that does not match your plan).
• You request a refund within 3 days of a new subscription purchase and have not used the paid features significantly.

What is not refundable

• Partially used billing periods. We do not prorate refunds for time remaining in a period you have already paid for.
• Charges for a period during which you used the paid features, even if you later cancelled.
• Charges disputed through your bank or card issuer without contacting us first. We will always try to resolve the issue directly and a chargeback prevents us from doing so.

How to request a refund

Write to us at the email address on the contact card below. Include the email address on your NovaLearn account, the date and amount of the charge, and a brief reason.

We will review the request and confirm the outcome within five business days. If approved, the refund is issued to the original payment method and typically appears within 5–10 business days, depending on your bank or card network.

Subscriptions purchased through an app store

If you subscribed through the Apple App Store or Google Play, refunds are handled by Apple or Google, not by NovaLearn. You must request the refund through your account in the respective store. We do not have access to those payment systems and cannot issue or expedite those refunds.

Currency and taxes

Refunds are issued in the same currency as the original charge. Where taxes were collected, the tax portion is refunded only if the tax authority permits it. We do not refund foreign-exchange fees or card-network fees that your bank may apply.

Changes to this policy

We may update this policy. When a change is material we will tell you before it takes effect — through the product or by email — and the updated date at the top of this page will change.

Continuing to use NovaLearn after a change takes effect means you accept the updated policy. If you do not accept it, you can cancel your plan and request a refund under the terms above.

Contact

Questions about a charge or a refund request, write to us and a person will answer.